After-Sales Service

After-Sales Service Policy

​I. Refund Policy

Transaction Principles
All sales are final and non-refundable. This policy aligns with industry standards. Exceptions require official evaluation by DecaMiner.

Price Adjustment Mechanism

• ​Pricing Errors: DecaMiner reserves the right to correct obvious pricing errors on product pages. For completed orders, we will contact customers via email or phone to negotiate price differences or cancel the order.
• ​Price Fluctuations: If prices increase due to cryptocurrency market volatility or supply chain changes, we will proactively negotiate additional payments or order cancellations.
• ​Out-of-Stock: If inventory is insufficient after order submission, DecaMiner will cancel the order and issue a full refund. We apologize for any inconvenience.

​II. Maintenance Services

Warranty Terms

• ​New Miners: 12-month official warranty from the production date (or per manufacturer policy), subject to agreements between DecaMiner and manufacturers.
• ​Used Miners: No warranty provided. Pre-shipment testing videos confirm device performance. Acceptance of delivery implies agreement with product condition.

Service Process

• ​Software Issues: Contact DecaMiner online support for remote assistance.
• ​Hardware Issues: Return devices to authorized service centers. Customers bear shipping and customs fees.
• ​Out-of-Warranty: Customers cover all repair, shipping, and customs costs.

Disclaimer
Warranty exclusions:

• Misuse, failure to follow guidelines, or physical damage (e.g., incorrect voltage).
• Unauthorized modifications (e.g., cooling systems, fan replacements).
• Tampered warranty labels or serial numbers (SN).

​III. FAQs

How to Check Warranty Status?
Visit ASIC miner websites (e.g., Bitmain, Whatsminer) and enter the serial number (SN).

Who Covers Return Costs?
Customers pay round-trip shipping, customs, and repair fees.

Prohibited Actions

• Remove or alter warranty labels/SN codes.
• Unauthorized disassembly, modifications, or improper operation.
• Alter external device labels.

Delivery Acceptance Notes
Report issues (e.g., damage, missing labels) within 24 hours of delivery. No claims accepted after this period.

DecaMiner Service Commitment
As a leader in cryptocurrency mining, DecaMiner partners with global manufacturers (e.g., Bitmain, Whatsminer) and provides expert technical support. For inquiries, contact: whatsapp:8613172490893.